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Privacy Policy

At Triibe, we are committed to protecting the privacy of our users and handling their data with utmost care and transparency. This Privacy Policy applies to the Triibe Community App (the "App") and describes the types of information we may collect from you or that you may provide when you use the App, along with our practices for collecting, using, maintaining, protecting, and disclosing that information.

Information We Collect

We may collect the following types of information from you when you use the App:

  1. Personal information, such as your name, email address, and job title.
  2. Usage information, such as the features you use within the App and the frequency of your use.
  3. Device information, such as the type of device you are using, its operating system and version, and device identifiers.
  4. With the integration of Health Connect by Android, we collect the following health and fitness-related data from you when you use the App:
    • Active Calories Burned Record
    • Distance Record
    • Steps Record
    • Total Calories Burned Record
Please note that we have read-only access to this data; we do not have the ability to write or modify these records.

Multi-Tenant Feature

The Triibe Community App is designed to support multiple organizations, and as such, we have implemented a multi-tenant feature to isolate the data of each organization. This means that each organization's data is kept separate and cannot be accessed by other organizations. We take measures to ensure that the data of each organization is protected and secure.

Data Protection and Security

At Triibe, we take your data's security very seriously. We employ a range of data protection mechanisms to safeguard your data:

  1. Encryption: All sensitive data, including health data accessed through Health Connect, is encrypted to ensure its security.
    • Data-at-Rest: We use symmetric encryption with the Advanced Encryption Standard (AES) with a key size of 256 bits. This encryption standard, provided by AWS Key Management Service (KMS), is used for data-at-rest encryption to ensure the highest level of security for your data.
    • Data-in-Transit: All data sent between our app and our servers is protected using HTTPS, a secure network protocol that encrypts the data during transmission and prevents unauthorized access.
  2. Regular Audits: In compliance with the guidelines set out by OWASP Top 10 and ISO/IEC 27001, we conduct regular audits of our systems and practices. These audits help us ensure ongoing adherence to our data protection policies and identify potential areas for improvement.
Please note that while we use these measures to protect your data against unauthorized or unlawful access, destruction, loss, alteration, or disclosure, no method of transmitting or storing electronic data is completely secure. Therefore, we cannot guarantee absolute security.

How We Use Your Information

We may use the information we collect from you to:

  1. Provide, operate, and maintain the App.
  2. Provide customer service and support.
  3. Communicate with you about your use of the App.
  4. Improve the App and develop new features.
  5. Analyze usage trends and preferences.
  6. In compliance with the Health Connect Permissions policy, we limit our use of Health Connect data to providing or improving features visible and prominent in the App's user interface.

User Data Management and Deletion

At Triibe, we believe that you should have control over your data. To this end, we provide detailed user help documentation that explains how you can manage and delete your data from our app.
Here's how you can do it:

  1. Navigate to the "Settings" section within the Triibe Community App.
  2. Select the "Privacy" tab.
  3. In this section, you will find options to view, manage, and delete your data.
For a detailed guide with visual aids on how to delete your account, please visit our Help Center page here.

Please note that deleting your data may impact certain functionalities of our app. If you need further assistance managing or deleting your data, please refer to our Help Center or contact our support team directly at support@triibe.club.

Sharing of Your Information

We are committed to the limited use of your information and we adhere to Health Connect Permissions policy, including the Limited Use requirements. We will not share your personal information with any third parties, except as described in this Privacy Policy.
We may share your information with :

  1. Third-party service providers who work on our behalf to provide the App and its features.
  2. If required to do so by law or in the good faith belief that such action is necessary to comply with applicable laws, regulations, or legal process.
  3. With your explicit consent to improve our use case or features.
  4. For security purposes or to investigate abuse.
We are prohibited from transferring, selling, or using user data for advertising, credit-worthiness, lending purposes, or any purposes involving Protected Health Information (as defined by HIPAA) unless we receive prior written approval from Google.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes to this Privacy Policy by posting the new Privacy Policy on the App or by other means as required by law. You are advised to consult this Privacy Policy regularly for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or need instructions on how to manage or delete your data, please contact us at support@triibe.club
This Privacy Policy was last updated on 1 August 2023